Legal
Refund Policy
At Canvy, we strive to provide the best possible experience for our customers. We understand that sometimes, you may need to request a refund. In order to ensure a fair and transparent process, we have outlined our refund policy below.
1. Refund Eligibility Period
Customers are eligible to request a refund within 14 days from the date of purchase. Refund requests submitted after this 14-day period will not be considered.
2. Loss of Image Licenses
Please be aware that upon receiving a refund, all downloaded/generated images associated with the refunded purchase will lose their licenses. This means that you will no longer have the legal right to use these images, and any use of these images will be considered a violation of copyright law.
3. Refund Process
To request a refund, please follow these steps:
- Contact our support team within the 14-day refund eligibility period.
- Provide your order number.
- Our support team will review your request and respond within 2 business days with further instructions or confirmation of your refund.
4. Refund Processing Time
Once your refund request is approved, please allow up to 10 business days for the refund to be processed and reflected in your account.
We value your business and aim to make this process as simple as possible. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our support team.